Welcome to Zoe Wellness Studio! These terms and conditions govern your use of our services, participation in classes and workshops, and purchase of merchandise. By engaging with us or making a purchase, you agree to abide by these terms. Please read them carefully.
 

1. Introduction
Zoe Wellness Studio ("Studio," "we," "our," or "us") is a wellness and lifestyle brand dedicated to promoting holistic health through fitness classes, wellness workshops, and high-quality merchandise.

2. Membership and Class Bookings
a. Membership Options:
  •    We offer various membership plans and drop-in classes. Full payment is required at the time of registration.
  •    Membership fees are non-refundable unless otherwise specified.
b. Class Bookings:
  •    Pre-booking is recommended to secure your spot in classes.
  •    Cancellations must be made at least [insert number] hours before the class to avoid charges.
  •    Failure to show up for a booked session without cancellation may result in a forfeited session or fee.

3. Merchandise Sales
a. Product Availability:
  •    We offer wellness-related merchandise, including but not limited to apparel, accessories, and fitness gear.
  •    All products are subject to availability.
b. Orders and Payments:
  •    Payment must be made in full at the time of purchase.
  •    We accept Momo, Visa Cards, and Cash
c. Shipping and Delivery:
  •    Orders are shipped to the address provided at checkout.
  •    Delivery times may vary based on location and availability.
d. Return and Exchange Policy:
  •    Merchandise can be returned or exchanged within 1 to 3 days of purchase if unused and in original packaging.
  •    Proof of purchase is required for returns or exchanges.
  •    Shipping fees for returns or exchanges are the customer's responsibility unless the item is defective.
e. Refunds:
  •    Refunds are only issued for defective products or if the item is out of stock after purchase.
  •    Approved refunds will be processed within 2 - 5 days.

4. Payment Terms
a. Payment for all services and merchandise is due at the time of booking or purchase.
b. Prices are listed in $ and Rwandan francs and may be subject to taxes and shipping fees.

5. Health and Safety
a. Participants are responsible for ensuring they are physically fit to engage in Studio activities.
b. Zoe Wellness Studio is not liable for any injuries sustained during classes or sessions.

6. Code of Conduct
a. Respectful behavior toward instructors, staff, and other participants is expected at all times.
b. The Studio reserves the right to terminate memberships or deny service for inappropriate or disruptive behavior.

7. Intellectual Property
a. All materials, content, and intellectual property, including logos, graphics, and merchandise designs, are the property of Zoe Wellness Studio.
b. Unauthorized reproduction, distribution, or use is prohibited.

8. Privacy Policy
Your personal information is collected, stored, and used in accordance with our Privacy Policy, available at [insert link].
9. Liability Waiver
By participating in any class or session, you release Zoe Wellness Studio from any claims or liabilities arising from injuries, accidents, or damages during participation.

10. Modifications to Terms
We reserve the right to modify these terms and conditions at any time. Updated terms will be posted on our website and will apply immediately.
 

11. Governing Law
These terms are governed by the laws of [insert country/state].

12. Contact Information
For questions or concerns, contact us:
  •    Address: KG 203 St Wintana Apartment
  •    Email:  Zoewellness25@gmail.com
  •    Phone: ‭+250 785 571 674‬